Refund Policy
When you are entitled to a refund on a PoultryDesk subscription, and how to request one.
Payments and the merchant of record
Paid PoultryDesk subscriptions are processed by our payment provider, Paddle, who acts as the merchant of record for your purchase. Your receipt and card statement therefore show Paddle. Refunds are handled under Paddle’s Refund Policy, which this policy follows. Refunds are issued back to the original payment method through Paddle, and we do not store full card numbers.
14-day refund window
You can request a refund within 14 days of a PoultryDesk charge. This applies to your first subscription payment and to renewal charges alike. Contact us, or use the refund option in your Paddle receipt, within 14 days of the charge and the payment will be refunded to your original payment method, normally within 14 days of approval.
Your statutory consumer rights
Nothing in this policy limits any mandatory consumer rights you have under the law where you live. Where local consumer law grants a statutory right to withdraw or a longer or unconditional refund right, that right always applies, and the highest level of protection available applies to your purchase.
Cancellations
Subscriptions are billed in advance for the period you choose. You can cancel at any time from your billing settings or through your Paddle receipt. Cancellation takes effect at the end of the current billing period and stops any further charges; your plan then falls back to the free Starter tier, so nothing is deleted. Cancelling does not affect your right to request a refund under the 14-day window or your statutory rights above.
Billing errors and duplicate charges
If you are charged in error, charged twice, or charged after a confirmed cancellation, contact us and we will investigate and correct it. Where a charge is found to be a genuine billing error, we refund it regardless of the 14-day window.
Enterprise agreements
Enterprise plans are governed by their separate signed contract. Where that contract sets out its own refund, credit, or service-level terms, those terms take precedence over this policy.
How to request a refund
You can request a refund directly from Paddle using the “View receipt” or “Manage subscription” link in your Paddle confirmation email, or through the support link on your receipt. You can also reach us through the contact page or your support channel with your Organization name and the charge in question. This policy sits alongside our Terms of Service.